Orders
When will my order ship?
Orders are prepared and dispatched from Spain. Shipping times may vary depending on availability, destination, and production cycles. Once your order ships, you will receive a confirmation email with tracking information.
Can I modify or cancel my order?
If your order has not yet been prepared for shipment, we may be able to modify or cancel it. Please contact us as soon as possible at:
Shipping
Do you ship internationally?
Yes. KIKU ships to selected international destinations.
Shipping availability and delivery times are calculated during checkout according to your location.
Will I have to pay customs duties or import taxes?Do you ship internationally?
Orders shipped outside the European Union may be subject to customs duties, import taxes, or local fees determined by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Returns & Exchanges
Can I return my order?
Yes. You may request a return within the period established in our Returns & Refunds Policy, provided the products remain unused and in their original condition.
For complete details, please visit:
Can I exchange for another size?
Yes, depending on product availability.
We recommend contacting us before initiating the return process so we can assist you with sizing and availability.
Sizing & Fit
How do KIKU shoes fit?
Most KIKU models fit true to size.
If you are between sizes, we generally recommend choosing the larger size for additional comfort.
Where can I find the size guide?
You can consult our Size Guide here:
Craftsmanship & Materials
Where are KIKU shoes made?
KIKU footwear is handcrafted in València, Spain, in collaboration with local artisans and workshops connected to a long shoemaking tradition.
Are slight variations normal?
Yes.
Due to the handcrafted nature of our footwear and materials, slight variations in texture, tone, or finishing may occur between pairs. These characteristics are part of the individuality of each product.
What materials do you use?
KIKU prioritizes comfort, durability, and carefully selected materials designed to accompany everyday movement naturally over time.
Material composition details are available on each product page.
Contact
How can I contact KIKU?
You may contact us at:
We will respond as soon as possible during business days.