Welcome to KIKU.
These Terms & Conditions govern the access to and use of this website, as well as the purchase of products offered through it.
By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with them, please refrain from using this website.
1. Data Controller
Owner: KIKUYU MADE IN GREEN, S.L. (hereinafter, “KIKU”)
Tax ID: B-98910110
Registered office: C. Palleter, 1, Bloque E, Planta 1, 46008 València, Valencia, Spain
Email: [email protected]
2. Scope of Application
These Terms & Conditions apply to all visitors, users, and customers of the website, as well as to all purchases made through thekikubrand.com.
KIKU reserves the right to modify these Terms & Conditions at any time. Any changes will become effective upon publication on this website.
Customers are encouraged to review these Terms periodically before placing an order.
3. Products
KIKU designs and produces footwear and related products inspired by craftsmanship, timeless design, and contemporary functionality.
We strive to display product colors, textures, and details as accurately as possible. However, slight variations may occur depending on screen settings, lighting conditions, or the handcrafted nature of certain materials and finishes.
Due to the artisanal character of our products, minor variations in texture, tone, stitching, or finishing may occur between pairs and should not be considered defects, but part of the uniqueness of each product.
All products are subject to availability.
KIKU reserves the right to discontinue, modify, or update products without prior notice.
4. Prices
All prices displayed on the website are expressed in Euros (€).
Applicable taxes will be included or displayed during checkout in accordance with the customer’s shipping destination and applicable legislation.
Shipping costs, if applicable, will be indicated before completing the purchase.
KIKU reserves the right to modify prices at any time without prior notice. However, products will be billed based on the prices applicable at the time the order is placed.
In the event of a manifest pricing error, KIKU reserves the right to cancel the order and refund any amount paid.
5. Payment Methods
KIKU accepts secure payment methods available at checkout, which may include:
- Credit and debit cards
- Apple Pay
- Google Pay
- PayPal
- Other payment methods available at checkout
Payments are processed through secure third-party payment providers.
KIKU does not store full payment card information on its servers.
6. Order Confirmation
Once an order has been placed, the customer will receive an order confirmation email.
This confirmation does not constitute final acceptance of the order. KIKU reserves the right to refuse or cancel orders in cases including, but not limited to:
- Product unavailability
- Payment authorization issues
- Suspected fraudulent activity
- Errors in pricing or product information
If an order is canceled after payment has been processed, the customer will receive a full refund using the original payment method.
7. Shipping & Delivery
KIKU ships to selected national and international destinations.
Estimated delivery times are provided for informational purposes only and may vary depending on logistics providers, customs procedures, seasonal demand, or circumstances beyond KIKU’s control.
KIKU shall not be held responsible for delays caused by third-party carriers, customs authorities, force majeure events, or incorrect shipping information provided by the customer.
Customers are responsible for any customs duties, taxes, or import charges applicable in their destination country unless otherwise stated.
For more information, please refer to our Shipping & Delivery information page where applicable.
8. Returns & Exchanges
Customers may request returns or exchanges in accordance with applicable consumer protection regulations and KIKU’s Returns & Refunds Policy.
Returned products must be unused, in their original condition, and returned with original packaging.
KIKU reserves the right to reject returns that do not comply with these conditions.
For complete information, please visit:
9. Intellectual Property
All content available on this website, including but not limited to:
- trademarks,
- logos,
- product names,
- photographs,
- videos,
- texts,
- graphics,
- layouts,
- designs,
- and source code,
is the property of KIKU or its licensors and is protected by intellectual property and copyright laws.
No content from this website may be reproduced, distributed, modified, transmitted, or otherwise used without prior written authorization from KIKU.
10. Limitation of Liability
KIKU shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or the purchase of products through it, except where liability cannot be excluded under applicable law.
KIKU does not guarantee uninterrupted or error-free operation of the website and reserves the right to suspend, modify, or discontinue services at any time.
11. Data Protection
Personal data provided through this website will be processed in accordance with KIKU’s Privacy Policy.
For more information, please refer to:
and
12. Right of Withdrawal
If you are purchasing as a consumer within the European Union, you may have the right to withdraw from your purchase within fourteen (14) calendar days from receipt of the products, without providing justification, except where legal exceptions apply.
To exercise this right, customers must contact:
Products must be returned in accordance with the conditions described in the Returns & Refunds Policy.
13. Applicable Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Spain.
Any disputes arising in connection with these Terms shall be submitted to the competent courts and tribunals in accordance with applicable consumer protection legislation.
Consumers residing in the European Union may also access the European Commission’s Online Dispute Resolution platform:
European Online Dispute Resolution Platform
14. Contact
For any questions regarding these Terms & Conditions, you may contact:
KIKUYU MADE IN GREEN, S.L.
C. Santos Justo y Pastor, 16, 46021
València, Valencia, Spain
[email protected]
Last updated: May 2026