At KIKU, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase our products, subscribe to our communications, or otherwise interact with us.
1. Data Controller
Owner: KIKUYU MADE IN GREEN, S.L. (hereinafter, “KIKU”)
Tax ID: B-98910110
Registered office: C. Palleter, 1, Bloque E, Planta 1, 46008 València, Valencia, Spain
Email: [email protected]
2. What Personal Data We Collect
KIKU may collect and process the following categories of personal data:
- Identification data (name, surname)
- Contact details (email address, phone number, shipping and billing address)
- Payment and transaction information
- Purchase history
- Website browsing and usage data
- Communications and customer support interactions
- Newsletter and marketing preferences
We collect this information when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact us
- Browse our website
- Participate in promotions or surveys
3. Purpose and Legal Basis for Processing
KIKU processes your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Managing purchases and order fulfillment | Performance of a contract |
| Processing payments and shipping | Performance of a contract |
| Customer support and after-sales service | Performance of a contract |
| Managing returns and exchanges | Performance of a contract |
| Sending transactional emails | Performance of a contract |
| Sending newsletters and commercial communications | User consent |
| Improving website performance and user experience | Legitimate interest |
| Fraud prevention and website security | Legitimate interest |
| Compliance with legal obligations | Legal obligation |
4. Marketing Communications
If you subscribe to our newsletter or provide your consent, KIKU may send you information about new collections, launches, promotions, editorial content, and other brand-related communications via email.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at [email protected].
5. Sharing of Personal Data
KIKU may share personal data with trusted third-party service providers necessary for operating our business, including:
- Payment gateways
- Shipping and logistics providers
- Email marketing platforms
- Hosting and cloud infrastructure providers
- Analytics and website performance services
- Fraud prevention and security providers
These providers only process personal data under KIKU’s instructions and in compliance with applicable data protection laws.
KIKU may also disclose personal data to public authorities, regulators, courts, or governmental bodies where legally required.
6. International Data Transfers
Some of KIKU’s service providers may process data outside the European Economic Area (EEA).
Where international data transfers occur, KIKU ensures that appropriate safeguards are implemented in accordance with applicable data protection regulations, including the use of Standard Contractual Clauses approved by the European Commission where necessary.
7. Data Retention
KIKU will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, tax, and regulatory obligations.
- Customer account and purchase data will generally be retained for the duration of the commercial relationship and any legally required retention periods.
- Newsletter subscription data will be retained until you withdraw your consent.
- Certain data may be retained longer where necessary for the establishment, exercise, or defense of legal claims.
Once retention periods expire, personal data will be securely deleted or anonymized.
8. Your Rights
You may exercise the following rights regarding your personal data:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to object
- Right to data portability
- Right to withdraw consent at any time
- Right not to be subject to automated individual decisions
To exercise any of these rights, please contact:
You also have the right to lodge a complaint with the relevant data protection authority, including the Spanish Data Protection Agency (AEPD).
9. Cookies
KIKU uses cookies and similar technologies to improve website functionality, analyze traffic, personalize content, and enhance user experience.
For more information, please refer to our Cookies Policy.
10. Security Measures
KIKU implements appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services. KIKU is not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of third-party services before providing personal data.
12. Changes to This Privacy Policy
KIKU reserves the right to update or modify this Privacy Policy at any time to reflect legal, technical, or operational changes.
The latest version will always be available on this page.
13. Contact
For any questions regarding this Privacy Policy or the processing of personal data, you may contact us at:
KIKUYU MADE IN GREEN, S.L.
C. Santos Justo y Pastor, 16, 46021
València, Valencia, Spain
[email protected]
Last updated: May 2026